Refund / Return Policy

If you would like to return an item, please email us in advance by giving your order confirmation number, and fulfill ALL conditions as follows:

The shipment must be:

- Returned within 15 days from the date of delivery
- Purchased from unieastore.com
- Returned under its original condition and shipped back in the original packaging
- Undamaged and in good condition.
- Enclosed with the original sales receipt (shipping invoice)
- Returned via insured parcel post.
- Able to be shipped back with tracking information, for Uniea will not be responsible for any lost or damaged packages.

Return Procedure

Once the customer fulfills the condition listed above, please noted that:

- Every returned shipment requires customer to provide his name, e-mail address, order form number, and reason for return in the return request email.
- Once receive reply, please prepare the return shipment following by the condition above.
- Shipping costs incurred in all returned shipment are not refundable.
- Refund or Exchange item will be sent out upon the return shipment arrives
- There are 30 days turn-around-time for exchange or refund.
- No return item is allowed if the product is purchased from Uniea’s resellers or distributors.
- We reserve the right to refund or return items. Please refer to the return policy if you have any question.